Difficulty Getting through at the CYC

Has anyone else attempted to contact the CYC via phone and had difficulty getting a call back. I have left some messages, and have yet to receive a call back unless I contact Jenny via email first, then I get a call back from them.

I mentioned this to my instructor the other day, and she expressed that she has been leaving msgs for a couple of weeks without a return call.

Anyone else having this problem?

I was trying to get more information on the level 3 certification, as there is not much about it here on the site, but I can't seem to get a response.